Collecto offers free shipping on all orders over $100 shipping within the United States. We currently are not accepting orders shipping internationally.
We accept returns of most unused, unworn, unwashed, unaltered, and undamaged items. Refunds must be processed by December 30th. All returned items must be accompanied by the original packaging, such as boxes, and garment bags. For an item to be eligible for return it must have all original tags attached, and, if a beauty product, it must be unopened.
Request a return by emailing email@example.com with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out. You will receive a pre-paid label via email - follow these steps to return:
Repackage the item(s) you would like to return
Leave your return shipment at the specified drop-off location
Once the return is complete, we will process your refund to the original form of payment
Most of us usually leave one final but essential step behind: the wrapping. At Collecto, we believe the presentation of the gift is equally as important. We will not only help you find the perfect present, but will make sure you don't have to move a finger after purchase. We will gift-wrap it in our beautiful packaging and deliver it ready to be gifted.
Collecto charges an optional $6 wrapping fee for our high-end wrapping.
Please contact us at firstname.lastname@example.org.